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36 MB is the largest recommended file size. The suggested total number of documents to include in the file is 6 (6 x 6 mb).

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The Technical Support Center contains all web services documentation.

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DTCC sends a reject response with the reason for the error. You can also view the reject response on the Messaging Dashboard using the DTCC Portal.

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User passwords expire after 90 days. Contact your Super Access Coordinator (SAC) for a new password. To find out who your SAC is, contact your relationship manager directly or email Insurance Support at This email address is being protected from spambots. You need JavaScript enabled to view it.