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1. Click Manage My Services - View & Change Users

2. From the dropdown list, select the appropriate ITP product for which you want to manage users. A list of existing users appears with the following available options:

Restore – allows you to restore a user’s ServiceCentral security questions which is useful when a user can’t remember their password or their security questions

Modify – allows you to make changes to the access rights of the user

Remove – allows you to either remove a user’s access for a single ITP product or terminate their access across all ITP products that your organization uses

3. To add a new user:

  1. Click Add a New User
  2. Enter the user’s email address and click the magnifying glass to see if the user already exists in the system. If they do the contact fields will be populated automatically. If they don’t, you will need to provide their contact details
  3. At the bottom you will see a list of all of the ITP products that you can manage. Select the Primary Acronym under which the user’s credentials should be created
  4. Select which product(s) the user should have access to and the specific roles that should be permissioned
  5. Click Submit. A confirmation message shows that the user access has been successfully created
  6. The new user will receive an email from DTCC with details of their login credentials and further information and links to get started

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