If your company has multiple legal entities with DTCC, it is possible that the user you created has an existing login ID under a different entity. Because you can only view users under your own entity, you cannot see their profiles. In these instances, create an ID using an alternate username. It is not necessary for usernames to match their email addresses.
I tried to create a user, but it states a profile exists. If I try to search for the profile, nothing comes up.
- Category: Web Portal Registration