Frequently Asked Questions

 

The FAQs page allows you to view multiple FAQs at one time, create a single PDF of all the FAQs listed, or create a PDF of one FAQ. If you would like to rate an individual FAQ and/or get a list of related information for a specific FAQ, click FAQs.

1 Why is “Unknown Certificate” showing for a valid digital certificate and several intermediate certificates? The root certificate is on the list of Trusted Root CA. : Register to read more...
2 Customer received the 500 error message code : Register to read more...
3 The mime type element in the message does not match the mime type in the actual document. : Register to read more...
4 Is the carrier charged for a message that was rejected before receipt? : Register to read more...
5 Where is the resendRequest operation in the WSDL? : Register to read more...
6 We are currently using “1” for the Test Indicator field in the test region. Is it possible to send test data, coded with a “1” in the field, through the Production region? : Register to read more...
7 What happens if a Receiving firm indicates that it cannot process the attachment message by sending a failure status confirmation back to a Sending firm? : Register to read more...
8 When NSCC rejects a message back to the distributor, does it track, store, or report the rejected message to the carrier? : Register to read more...
9 Since the WSDL changed, do I have to change my whole application? : Register to read more...
10 Why have I received the error message “Unknown Certificate”? : Register to read more...
11 Customer received the End of File error message : Register to read more...
12 Should we attach the schema in the response message? : Register to read more...

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